Privacy Policy | Rooster Bet Casino

About this Privacy Policy

Rooster Bet Casino respects the privacy of its players and aims to handle personal information responsibly. This policy describes the general types of information an online casino site may collect, the reasons for collecting it, how it may be used and shared, and the steps taken to protect it. It applies to information collected through the website, account services, customer support interactions, promotions and related online features.

Personal information means information that identifies a person or could reasonably be connected with them. The information handled will depend on how you use the website and services. Some information is needed to create and operate an account, while other information is collected automatically when you browse the website or use a particular feature.

By using the website, you should read this policy together with any other notices shown during registration, verification, payments or marketing preferences. Where a separate notice explains a particular use of information, that notice may provide further detail. If you do not provide information that is necessary for an account or legal check, some services or features may not be available.

Information we may handle and why

Account and identity information

When you register or use an account, the site may handle details such as your name, date of birth, contact details, username, account preferences and information connected with your player profile. Verification documents or other information may also be requested to confirm identity, age, eligibility and account ownership.

Payment and transaction information

The site may handle information about deposits, withdrawals, gaming activity, account balances, transaction history and payment status. Payment details may be processed through payment service providers, and the information available to the site may vary depending on the payment method used. Transaction records help with account administration, payment processing, customer support, financial controls and the detection of unusual or unauthorised activity.

Device, usage and cookie information

When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device characteristics, approximate location information, pages visited, links used, login activity, session details and information about how the website performs. Cookies and similar technologies may remember settings, support essential functions, help maintain security and provide information about website use.

Support and communication information

If you contact support or respond to a communication, the site may keep your message, account information, verification information and the details needed to respond. Records of enquiries can help resolve issues, monitor service quality, investigate complaints and maintain an accurate history of account assistance.

Main reasons for using information

To create, maintain and administer your player account.
To provide casino services, process requests and keep account information accurate.
To complete identity, age, eligibility and account verification checks.
To prevent fraud, money laundering, abuse, collusion, security incidents and other unauthorised activity.
To process deposits, withdrawals and other account transactions.
To provide customer support and respond to questions, complaints and requests.
To meet legal, regulatory, record-keeping and responsible gambling obligations that apply to the services.
To improve website performance, security, usability and communications.
To send marketing communications where permitted and where you have chosen to receive them.

Sharing, security and retention

When information may be shared

Personal information may be shared where this is reasonably needed to operate the website and services, complete a requested transaction, provide support, perform verification or protect players and the site. This may include sharing relevant information with payment providers, identity and age verification services, fraud prevention providers, technology and hosting providers, customer support providers, analytics services and professional advisers.

Information may also be disclosed where required or permitted by law, in response to a lawful request, to investigate suspected fraud or security concerns, or to protect the rights, property and safety of players, the website and other people. Service providers should only receive information relevant to the function they perform and may be required to protect it.

Some service providers may process information in locations outside Australia. Where this occurs, reasonable steps are intended to be taken to ensure information is handled securely and consistently with applicable privacy requirements. The nature of the information shared will depend on the service involved and the reason for the disclosure.

Security measures

Reasonable administrative, technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure account processes, monitoring, encryption or similar safeguards where appropriate. No website, internet connection or electronic storage method can be guaranteed to be completely secure, so players should use a strong password, keep login details confidential and sign out from shared devices.

Keeping information

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a player asks for deletion. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Your choices, cookies and privacy requests

Accessing and correcting your information

You may ask for access to personal information held about you and request that information which is inaccurate, incomplete or out of date be corrected. A request may need to include enough information to confirm your identity and locate the relevant account or records. Information may not be provided where an exception applies, including where disclosure could affect the rights of another person, compromise security checks or conflict with a legal obligation.

Deletion and withdrawing marketing consent

You may ask for your personal information to be deleted and may withdraw consent to receive marketing communications. To exercise these choices, request access, request a correction or ask a question about privacy, email support@roosterbetcasino.click. Please describe your request clearly and provide enough information for the relevant account or communication preference to be identified.

A deletion request may not remove every record immediately. Information that must be retained for legal, security, fraud prevention, dispute resolution or transaction-record purposes may continue to be held for the required period. If deletion is not possible, the request will be considered in light of the applicable requirements and the information may be restricted or securely retained instead.

Withdrawing marketing consent will apply to promotional communications, but you may still receive essential service messages about your account, transactions, security, verification, policy updates or other information necessary to provide the services. You can also use an unsubscribe option in a marketing message where one is provided.

Cookies

Cookies are small text files or similar technologies stored on a device when a website is used. Rooster Bet Casino may use them to keep the website working, remember preferences, support login and security functions, understand usage and improve online services. Some cookies may be placed by service providers that help operate website features or measure performance.

You can manage, block or delete cookies through your browser settings. Disabling some cookies may affect the availability, security or performance of certain website features. Browser controls do not always remove information that has already been collected, so privacy requests should be sent to support@roosterbetcasino.click where appropriate.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The latest version will be made available on the website. Players should review this page periodically, particularly before continuing to use account services after an update.